Your business energy questions, answered

A broker helps you obtain and compare available energy quotes. Draco checks your bill and contract dates, explains the terms and helps with the information suppliers need.

Our service is free for customers. We’re paid commission by energy suppliers, directly or through our intermediary. Commission may be reflected in quoted rates or contract terms. Ask us to explain it before agreeing.

Yes. We will explain how Draco is paid and you may request details of the commission expected in connection with your contract.

We review available options against your usage, contract dates and business needs, and explain how we are paid. Ask us about the commission on each offer so you can weigh the price and terms together.

No. There is no obligation to accept a quotation. You decide whether any of the available options are suitable for your business.

Start with a recent bill, your business name and supply address. We will also check the supplier, end date, annual usage, MPAN or MPRN, payment method and authorised contact. If anything is missing, we’ll explain how to confirm it.

A Letter of Authority allows Draco and our intermediary to request information and communicate with suppliers on your behalf. It does not allow us to agree a new energy contract without your approval.

The validity period and permitted actions are stated on the Letter of Authority. We will explain its scope before asking you to sign it, and you can contact us if you would like the authority withdrawn.

We recommend checking your contract approximately six months before it ends. The exact renewal and termination window depends on your supplier and contract terms, so starting early gives you more time to understand the available options without being rushed.

Your supplier may apply out-of-contract rates or continue the supply under the existing rollover terms. Ask it to confirm the rates and switching requirements. A deemed contract is a different situation: it can apply when a new occupier uses energy without agreeing a supply contract.

Most business energy contracts do not provide a cooling-off period. You should therefore read and understand the quotation and contract terms before agreeing. Any supplier-specific cancellation right will be stated in the relevant contract.

Business energy contracts are usually fixed-term agreements and suppliers may not allow an early switch. Any termination rights, charges or exceptions depend on your contract and circumstances. We can help you check the relevant terms, but we cannot guarantee that a contract can be ended early.

Yes. Where available through our process, Draco can include an offer from your existing supplier alongside other available options. You remain free to choose the option that best suits your business.

We can review both electricity and gas, but they are normally arranged as separate supply contracts and may have different suppliers, prices and end dates.

Take opening meter readings as soon as you receive the keys and identify the existing supplier. Until a new contract is agreed, the premises may be supplied under deemed rates. Draco can help you review the available options once the relevant business and meter details are available.

A change of tenancy records that responsibility for the energy supply has moved from one business occupier to another. Suppliers normally require evidence such as a lease, completion document or business details before updating the account.

We will confirm the key contract details and remain available if you have questions during the supplier onboarding or switching process. We can also help direct contract-related enquiries and plan ahead for your next renewal.

A supplier change is an administrative process and normally does not require changes to the physical gas or electricity supply. Delays or objections can still occur, and we will help you understand any information provided by the suppliers involved.

Please contact Draco first so that we have an opportunity to investigate and respond. Details of our complaints process are available on our Complaints Procedure page. If the complaint remains unresolved after eight weeks, or you receive a deadlock letter, eligible customers may be able to refer the matter to the Energy Ombudsman.

Yes. Draco Business Solutions Ltd is a member of the Energy Ombudsman scheme.

We use your information to respond to enquiries, review your energy requirements, obtain quotations where authorised and provide our services. Further details are available in our Privacy Policy.