Draco Business Solutions
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Data protection

Privacy Policy

This policy explains what personal information Draco Business Solutions Ltd collects, why we use it, who we may share it with and the choices available to you.

1. Who we are

Draco Business Solutions Ltd (“Draco”, “we”, “us” or “our”) is a business energy consultancy registered in England and Wales under company number 17088524. Our registered address is Unit 13, Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FA.

For data protection enquiries, contact info@dracobusiness.co.uk.

2. Data protection registration

Draco Business Solutions Ltd is registered with the Information Commissioner's Office under registration reference ZC206077.

3. Information we may collect

Depending on how you deal with us, we may collect:

  • your name, job title and contact details;
  • your business name, address and company information;
  • energy account, meter, usage, billing, payment and contract information;
  • correspondence and messages sent by email, telephone, SMS, WhatsApp or WeChat;
  • call recordings where a call is recorded for quality, training, compliance or dispute-resolution purposes; and
  • basic website usage, device and cookie information where relevant.

4. How we collect information

We may receive information directly from you by telephone, email, website enquiry, WhatsApp, WeChat or SMS. We may also receive information from an authorised colleague, a referral or introducer, an energy supplier, an aggregator or intermediary, or a public business source where lawful.

5. Why we use your information

We may use personal information to:

  • understand your business energy requirements;
  • obtain and compare electricity, gas or other utility quotes;
  • arrange and support energy contracts, renewals and supplier enquiries;
  • communicate with you and keep appropriate business records;
  • manage quality, compliance, complaints and the prevention of fraud;
  • improve our services and website; and
  • send relevant service or marketing communications where permitted.

6. Lawful bases

We use information where it is necessary to take steps at your request or perform a contract, to comply with a legal obligation, or for our legitimate interests in operating and improving a responsible business energy consultancy. Where required, we rely on your consent, including for particular marketing or non-essential cookies. You may withdraw consent at any time.

7. Who we may share information with

We do not sell your personal information. Where necessary for the services you request, we may share relevant information with:

  • energy suppliers and industry data services;
  • aggregators, intermediaries and service partners supporting the quote or contract process;
  • CRM, communications, IT, hosting and professional service providers; and
  • regulators, ombudsman services, courts or public authorities where required by law or needed to establish or defend legal rights.

We only share information that is reasonably necessary for the relevant purpose.

8. WhatsApp, WeChat and international transfers

If you choose to contact us through WhatsApp or WeChat, your information will also be handled by that platform under its own privacy terms. These services may process information outside the UK. Where Draco makes an international transfer, we will use an appropriate lawful transfer mechanism where required.

9. Call recording and multilingual communications

Calls involving material contract discussions or agreements may be recorded where reasonably practicable. Key outcomes may be documented in English for accuracy and compliance, including where a conversation takes place in Cantonese or Mandarin.

10. How long we keep information

We normally retain customer, quote, contract and communication records for up to six years after the end of the relevant business relationship or transaction. Some records may be kept for a shorter or longer period where required by law, regulation, a complaint, dispute or legitimate business need.

11. Cookies and website data

Our website may use essential cookies needed for security and basic operation. If we introduce non-essential analytics or marketing cookies, we will provide appropriate information and request consent where required. You can also control cookies through your browser.

12. Your rights

Depending on the circumstances, you may have the right to ask for access to your information, correction, erasure, restriction, portability, or to object to certain processing. You may also withdraw consent where we rely on it. These rights are not absolute and legal exemptions may apply.

You have the right to object to processing based on legitimate interests and to direct marketing at any time.

13. Complaints

Please contact us first at info@dracobusiness.co.uk so we can try to resolve your concern. You may also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.

14. Changes to this policy

We may update this policy when our services, systems or legal obligations change. The latest version will be published on this page with its update date.